Primary Role: Setting up and commissioning audio-visual equipment for enterprise customers. The Commissioning Engineer is responsible for leading, supporting, and interacting with all technicians, field engineers, programmers, and customers.

Roles and Responsibilities:

• Analyze and interpret system drawings
• Review project Scope of Work (SOW) to ensure quality and completeness of installation
• Perform hardware upgrades to all AV components
• Registration and setting changes of VTC codec endpoints (Cisco, Polycom)
• Proficient with Crestron, AMX, Extron, Biamp, and QSC hardware components
• Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software
• Write, configure, and adjust digital signal processors (DSP) including Biamp and QSC
• Fine tune audio-video systems to ensure optimal performance
• Ability to work with a remote system programmer to load and diagnose interfaces
• Extensive background in troubleshooting specific audio, video, and network related issues
• Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, VLANs, and VPN
• Create, track, and close a project punch-list
• Act as a customer liaison in absence of Project Manager
• Demonstrate job site leadership with all subcontractors, technicians, engineers, and programmers
• Comfortable and able to communicate with C-Level executives
• Ability to train and educate customers on installed equipment and receive a final sign off from the customer showing job completion
• Compile and submit all project related deliverables including redlining CAD documents
• Ability to remotely troubleshoot end customer AV issues
• Ability to lead, perform, and direct installation of audio-visual equipment
• Cable management above ceilings, under tables, and within racks
• Pull and terminate various types of cabling connections (CAT6, Crestron DM, Cresnet, RS232, Speaker wire, mic wire, XLR connectors, phoenix connectors, soldering, etc.)

Success Factors:

• 80% Travel Ability Nationwide
• A high level of customer centricity
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal-oriented, and driven to accomplish department goals
• Ability to be organized, problem solve complex system problems, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Minor programming capability (AMX/Crestron) – changes and troubleshooting
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Understanding of network infrastructure and A/V system design requirements
• Understanding of Audio/Visual project lifecycle from solicitation to final inspection
• Familiar with current version of BICSI and AVIXA best practices
• Certifications: CTS-I, DMC-E-4K, DMC-D-4K, Extron AVA, AMX-ACE, Biamp TesiraFORTÉ, Q-SYS – Preferred

Work Environment:

• Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking and driving
• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• Certified Technology Specialist ― Installation (CTS-I) preferred
• 7+ years’ experience in collaboration or Audio-Visual Integration
• High School Diploma or equivalent required

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: The Sr. AV Programmer develops programs for enterprise customers to provide them with seamless integration to their audiovisual equipment. The Sr. Programmer is responsible for supporting Junior & Mid-Level AV Programmers.

Roles and Responsibilities:

• Gather programming requirements and understanding what is required
• Proofing design and assisting in any adjustments that may be needed for a functional system.
• Read and interpret AV systems drawings (CAD)
• Script and code using Java and/or Python
• Design and development of custom graphical user interface (GUI) on control system touch panels
• Develop systems integration programs for Crestron, Extron, AMX, QSC, and Biamp systems.
• Setup of Dante networks
• Ability to coordinate the creation and integration of A/V control system programs onsite, offsite, and remotely in physical systems
• Perform commissioning and acceptance testing of code
• Test integrated systems and perform troubleshooting on complex AV systems
• Ability to demonstrate completed system to client
• Ability to work and think independently while meeting deadlines
• Ability to balance multiple tasks with changing priorities
• Responsible for always maintaining professional attitude and delivering excellent customer service

Success Factors:

• 25% Travel Ability Nationwide
• A high level of customer centricity
• Strong work ethic
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solving, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Experience with control systems, videoconferencing, switching hardware, audio DSP setup and calibration
• Knowledge of networking fundamentals such as: TCP/IP addressing, firewalls, routers, VLANs, and VPN
• Ability to mentor and support Junior & Mid-Level programmers
• Experience with interface (GUI) design and graphics applications
• Certified in the following: CTS, Crestron Master Programmer, AMX, ACE 1, ACE 2, Extron Authorized Programmer, Biamp, and QSC Level 2

Experience and Education:

• 10+ years of AV programming experience
• High School Diploma or equivalent required

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Compensation: $70,000 - $85,000 dependent upon skillset

Primary Role: The AV Lead Technician is responsible for diagnosing and repairing various types of audiovisual, videoconferencing, and IT-related systems. This position requires thinking independently and working within the specified guidelines with minimal supervision.

Roles and Responsibilities:

• Ability to lead small to large scale AV projects including new construction
• Assumes responsibility of leading a team of technicians on large-scale AV build outs
• Ability to work efficiently in a fast-paced environment
• Reporting accurately daily to the assigned project manager
• Analyze and interpret system drawings
• Perform installation, adjustment, and operation of audiovisual equipment such as cameras, speakers, displays, projectors, and microphones
• Cable management above ceilings, under tables, and within racks
• Pull and terminate various types of cabling connections (CAT6, Crestron DM, Cresnet, RS232, Speaker wire, mic wire, XLR connectors, phoenix connectors, soldering, etc.)
• Ability to solder
• Registration and setting changes of VTC codec endpoints (Cisco, Polycom)
• Proficient with Crestron, AMX, Extron, Biamp, and QSC hardware components
• Perform hardware upgrades to all AV components
• Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software
• Adjust and fine tune digital signal processors (DSP) including Biamp and QSC
• Ability to work with a remote system programmer to load and diagnose interfaces
• Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, VLANs, and VPN
• Comfortable and able to communicate with C-Level executives
• Ability to train and educate customers on installed equipment and receive a final sign off from the customer showing job completion
• Compile and submit all project related deliverables including redlining CAD documents

Success Factors:

• 80% Travel Ability Nationwide
• Live near an international airport
• A high level of customer centricity
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Certifications: CTS-I, DMC-E-4K, DMC-D-4K, Extron AVA, AMX-ACE, Biamp TesiraFORTÉ, Q-SYS – Preferred

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• 4+ years’ experience in collaboration or Audio-Visual Integration
• High School Diploma or equivalent experience preferred

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Compensation: $70,000 - $90,000 based on experience

Primary Role: The Project Manager serves as the key liaison between Partners, Customers, Operations, and Internal Leadership to ensure the positive success of each assigned project and ultimately ensuring Customer Delight. The Project Manager will bring experience in full life-cycle project management, resource management, project financial management, and risk/issue identification along with a focus on best of class communication to our evolving PMO.

Roles and Responsibilities:

• Expertly manage the following tasks: Documentation Review, Planning and Defining Scope, Activity Planning, Working with Vendors, Resource Planning, Developing Schedules, Time Estimating, Cost Estimating, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Documentation (Status Reports, Acceptance Testing, As Built), and Team Leadership
• Ability to manage multiple AV projects in parallel including site remodels and new construction
• Be the key player in the proactive management of project communications with stakeholders; to include partners, customers, field resources and internal leadership
• Actively lead the documentation, communication, management, and escalation of risk across multiple projects
• Ability to learn internal administrative tasks for project setup and close out across multiple software platforms
• Coordinate and compile all project deliverables for Customer Submission
• Manage the day-to-day financial aspects of projects which include profitability, revenue, margin, and project costs-based accounting
• Responsible for monthly job cost review (JCR) and forecasting with Corporate Leadership
• Help identify and drive opportunities to improve overall PMO performance, including process and methodology evolution
• Master relationship builder - Ability to influence and hold accountable team members even when there is not a direct reporting relationship
• Ability to support a fast-paced demanding work schedule; to include early mornings, evenings, late nights, weekends, etc.

Success Factors:

• 10% Travel Ability Nationwide
• A high level of customer centricity
• Strong work ethic
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Ability to create, analyze, and present financial reports
• Experienced in executing both the theoretical and practical aspects of project management
• Ability to write business reports

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• Bachelor’s Degree in Project Management or Business
• 3 Years of Project Management experience in the IT Professional Services industry
• High School Diploma or equivalent preferred
• Preferred Certification: Project Management Professional (PMP), Certified Technology Specialist (CTS)

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Primary Role: The Project Manager serves as the key liaison between Partners, Customers, Operations, and Internal Leadership to ensure the positive success of each assigned project and ultimately ensuring Customer Delight. The Project Manager will bring experience in full life-cycle project management, resource management, project financial management, and risk/issue identification along with a focus on best of class communication to our evolving PMO.

Roles and Responsibilities:

• Expertly manage the following tasks: Documentation Review, Planning and Defining Scope, Activity Planning, Working with Vendors, Resource Planning, Developing Schedules, Time Estimating, Cost Estimating, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Documentation (Status Reports, Acceptance Testing, As Built), and Team Leadership
• Ability to manage multiple AV projects in parallel including site remodels and new construction
• Be the key player in the proactive management of project communications with stakeholders; to include partners, customers, field resources and internal leadership
• Actively lead the documentation, communication, management, and escalation of risk across multiple projects
• Ability to learn internal administrative tasks for project setup and close out across multiple software platforms
• Coordinate and compile all project deliverables for Customer Submission
• Manage the day-to-day financial aspects of projects which include profitability, revenue, margin, and project costs-based accounting
• Responsible for monthly job cost review (JCR) and forecasting with Corporate Leadership
• Help identify and drive opportunities to improve overall PMO performance, including process and methodology evolution
• Master relationship builder - Ability to influence and hold accountable team members even when there is not a direct reporting relationship
• Ability to support a fast-paced demanding work schedule; to include early mornings, evenings, late nights, weekends, etc.

Success Factors:

• 10% Travel Ability Nationwide
• A high level of customer centricity
• Strong work ethic
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Ability to create, analyze, and present financial reports
• Experienced in executing both the theoretical and practical aspects of project management
• Ability to write business reports

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• Bachelor’s Degree in Project Management or Business or 8 years of relative industry experience
• 3 Years of Project Management experience in the IT Professional Services industry
• High School Diploma or equivalent preferred
• Preferred Certification: Project Management Professional (PMP)

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Primary Role: The Security Design Engineer will translate the functional and technical requirements provided by the customers and/or sales team, into a complete system design package. The Security Design Engineer will also serve as the technical SME for all internal teams (sales, programming, CAD, operations) throughout the project lifecycle.

Roles and Responsibilities:

• Reviewing and understanding complex project solicitations
• Development of drawing package, List of Material (LOM), System Acceptance Test (SAT) plan, Scope of Work (SOW) and any other specifications required to complete a project design.
• Ensuring compliance with all relevant internal, customer and industry standards, policies, and procedures
• Developing Cost Basis of Estimate (BoE), including assigning labor hour estimates, materials, travel expenses, management, etc.
• Providing technical support to Project Managers (PM), Systems Engineers, Programmers and Technicians throughout project lifecycle.
• Work with partners and vendors to stay current on product lines, industry trends, best practices, and new technologies.
• Obtain and maintain industry and vendor certifications.

Success Factors:

• 10% Travel Ability Nationwide
• A high level of customer centricity
• Strong work ethic
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Experience with Visio and/or AutoCAD

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• 5+ years in Design/Engineering Role
• High School Diploma or equivalent experience required.
• Federal Government sector experience preferred.

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Primary Role: The AV Lead Technician is responsible for diagnosing and repairing various types of Security, Access Control, CCTV, and IT-related systems. This position requires thinking independently and working within the specified guidelines with minimal supervision.

Roles and Responsibilities:

• Ability to lead small to large scale projects including new construction
• Assumes responsibility of leading a team of technicians on large-scale build outs
• Ability to work efficiently in a fast-paced environment
• Reporting accurately daily to the assigned project manager
• Analyze and interpret system drawings
• Perform installation, adjustment, and operation of security equipment such as Surveillance Cameras, Card Readers, electronic locks, power supplies, and controllers.
• Cable management above ceilings, under tables, and within racks
• Install and terminate various types of cabling connections (CAT6, phoenix connectors, soldering, etc.)
• Perform hardware upgrades to components.
• Ability to work with a remote system programmer to load and diagnose interfaces.
• Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, VLANs, and VPN
• Comfortable and able to communicate with customers on any level.
• Ability to train and educate customers on installed equipment and receive a final sign off from the customer showing job completion.
• Compile and submit all project related deliverables including redlining CAD documents.

Success Factors:

• 30% Travel Ability Regionally
• A high level of customer centricity
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• 4+ years’ experience in Low Voltage Integration
• High School Diploma or equivalent experience preferred

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Primary Role: The AV Field Manager is responsible for all installation and commissioning activities required for successful completion of assigned projects. In addition to providing resources for on-site Audio-Visual Systems installation and commissioning duties, the AV Field Manager will help plan, organize, direct, and control all aspects of the installation and perform quality control measures to ensure customer delight.

Roles and Responsibilities:

• Plans for and supervises internal team members and external subcontractors on various projects.
• Identify learning paths for team members that are within alignment of the goals of the division and overall organization.
• Direct manager of people including, but not limited to, onboarding, training, discipline actions, terminations, payroll, performance management, etc.
• Select and manage the onboarding process of subcontractors.
• The ability to assign team resources both internal and external (Subcontractors) to various projects and manage the performance and schedule of these team members.
• Ability to interpret and communicate project standards and requirements to internal team members and subcontractors.
• The ability to support team members with quality and technical issues related to AV installation, programming, and engineering.
• Ability to support a fast-paced demanding work schedule; to include early mornings, evenings, late nights, weekends, etc.
• Adhere to and uphold Nor-Com’s safety culture on site, lead by example and develop the expected safety culture on each project.
• Understand the financials of the group, cost and sell rate of team members-including all burden, and the companies JCR / WIP process.
• Escalation of performance and customer satisfaction risk to upper management

Success Factors:

• 20% Travel Ability Nationwide
• A high level of customer centricity
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• Exceptional Critical Thinking skills
• Detail Oriented- a high level of attention to detail is required
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Ability to be organized, problem solve, and be solution oriented
• Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
• Certifications: CTS

Work Environment:

• May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
• When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

Experience and Education:

• 3 years of management experience in Audio-Visual
• 10 years' experience in Audio-Visual

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nor-Com, LLC. is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.